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Office Administrator

Rowe Hankins Ltd., Mason Street, Bury, UK


Job Type

Temporary with view to be permanent



  • Flexitime working

  • On-site parking

  • EOT Bonus


Contract Length

12 Months



Monday to Friday



Rowe Hankins specialise in innovative trainborne and wayside products for the world's railways. We work closely with rolling stock manufacturers, fleet operators, track owners and infrastructure contractors for Light and Heavy Rail Vehicle projects.

Rowe Hankins Ltd operates as an employee ownership trust meaning there is a clear framework for employee ownership. Rowe Hankins EOT owns 95% of its shares and offers significant tax advantages for both buyers and sellers and annual bonusses free of income tax. Our workforce are decision makers for the business, united by an ethos that puts people first and realising the potential in everone.



To work as an effective team member who can multi-task in a fast paced sales and customer service-based environment with a keen eye for detail.

The successful candidate will also work and support other areas within the business including quality, health and safety, finance and purchasing, providing a dynamic experience for the individual and the oportunity to progress into a permanent position.



  • Deal with incoming enquiries via telephone calls and e-mails in a professional manner

  • Record details and respond to customer enquiries appropriately

  • Process incoming orders in an appropriate time

  • Process complaints professionally and escalate to the appropriate person

  • Understand customer demands and expectations in line with the ethos of high standards of customer satisfaction

  • Arrange courier collections and generate appropriate paperwork

  • Work to relevant procedures and systems

  • Attend sales meetings and prepare documents as needed, particularly to the Sales Director

  • Undertake any other tasks or responsibilities as assigned by the company within the capabilities of the job holder

  • Ad hoc administrative duties supporting others areas within the business

  • Undertake relevant internal training for self-development and to support the growth of the Company

  • Establish and maintain effective working relationships with colleagues, managers and customers.

  • Ensure that all deadlines are met in a timely manner and customers/colleagues are kept informed of progress.



  • Experience of using Microsoft Office applications, Word, Excel and Outlook

  • Experience of Office and Customer Service Environment

  • An ability to maintain accurate up to date electronic and manual files

  • Excellent telephone manner and customer service skills

  • Fluent and Literate in English

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